Job Details

ASSISTANT SERVICE MANAGER
Location: Poole
Salary: £38,000 Basic Salary | OTE Up to £48,000
Hours: Monday to Friday, 8:00am - 6:00pm (45 Hours per Week) | Saturdays as Required (Paid as Overtime)
Job Type: Full-Time, Permanent

Looking for a role where your leadership skills are recognised, your career can continue to progress, and you can work with one of the world's leading automotive brands?
If you're an experienced Senior Service Advisor, Service Team Leader, Assistant Service Manager, or experienced Service Advisor ready to take the next step, this is an outstanding opportunity to join a successful Mercedes-Benz retailer.
Working alongside the Aftersales Manager, you'll help lead a busy service department, support and develop the Service Advisor team, and ensure every customer receives a premium aftersales experience. With excellent earning potential, manufacturer training, and genuine career progression, this is the ideal opportunity for an ambitious aftersales professional.

WHAT'S IN IT FOR YOU?
andmiddot;£38,000 Basic Salary
andmiddot;OTE Up to £48,000
andmiddot;Accredited Mercedes-Benz Manufacturer Training
andmiddot;Hybrid & Electric Vehicle Training
andmiddot;Career Progression Opportunities
andmiddot;Up to 25 Days Annual Leave Plus Bank Holidays
andmiddot;Company Pension Scheme
andmiddot;Employee Assistance Programme
andmiddot;Life Assurance
andmiddot;Eyecare Vouchers
andmiddot;Cycle to Work Scheme
andmiddot;£500 Employee Referral Scheme
andmiddot;Staff Discounts on Servicing, MOTs & Repairs
andmiddot;Staff Vehicle Purchase Scheme
andmiddot;Supportive Team Environment
andmiddot;Full-Time, Permanent Position

THE ROLE
As Assistant Service Manager, you'll play a key role in supporting the day-to-day operation of a busy aftersales department while ensuring exceptional customer service and workshop efficiency.
Key responsibilities include:
andmiddot;Supporting the Aftersales Manager with the daily running of the Service Department
andmiddot;Supervising, coaching, and developing the Service Advisor team
andmiddot;Monitoring workshop loading to maximise productivity and efficiency
andmiddot;Ensuring customers receive a professional and premium service from vehicle check-in through to collection
andmiddot;Managing customer concerns and ensuring timely resolutions
andmiddot;Monitoring repair progress and keeping customers updated throughout the repair process
andmiddot;Ensuring repair orders, invoicing, and workshop administration are completed accurately
andmiddot;Managing warranty and goodwill authorisations in line with manufacturer guidelines
andmiddot;Overseeing subcontracted repairs and ensuring quality standards are maintained
andmiddot;Monitoring attendance, timekeeping, and team performance
andmiddot;Working closely with the Workshop Controller and Technicians to deliver outstanding customer satisfaction

ABOUT YOU
We're keen to hear from candidates who can demonstrate:
andmiddot;Previous experience as an Assistant Service Manager, Senior Service Advisor, Service Team Leader, or experienced Service Advisor within the automotive industry
andmiddot;Previous supervisory or team leadership experience within an aftersales environment
andmiddot;Strong customer service, communication, and people management skills
andmiddot;Excellent organisational skills with the ability to perform under pressure
andmiddot;Experience using Kerridge or a similar Dealer Management System (DMS) is advantageous
andmiddot;Commercial awareness with the ability to drive departmental performance
andmiddot;A professional, customer-focused approach suited to a premium automotive brand
andmiddot;Full UK Manual Driving Licence
andmiddot;Right to work in the UK (sponsorship is not available)
Alternative job titles may include: Assistant Service Manager, Senior Service Advisor, Service Team Leader, Aftersales Team Leader, Service Supervisor or Aftersales Supervisor.

APPLY TODAY
This is an excellent opportunity to join a prestigious Mercedes-Benz retailer that invests in its people, rewards performance, and offers genuine opportunities for career progression within a premium aftersales environment.
If you're an experienced automotive aftersales professional looking to take the next step in your career, we'd love to hear from you.

Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Assistant Service Manager opportunity, quoting job reference 54404.